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Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
Orders are processed within 1–2 business days. UK deliveries typically arrive in 3–7 business days, depending on location and carrier.
Do you offer international shipping?
Yes, we ship internationally. Delivery times vary by region; most orders arrive within 10–21 business days.
How much is shipping?
Shipping is calculated at checkout based on destination and order size. Orders over £100 ship free.
Can I track my order?
Yes. You will receive a tracking link by email as soon as your order ships.
My package hasn’t arrived—what should I do?
If it’s past the estimated delivery window, contact us with your order number and we’ll investigate with the carrier.

Payments & Returns

What payment methods do you accept?
We accept most major debit and credit cards, including Visa, Mastercard, and American Express. We do not accept PayPal or digital wallets at this time.
Do you offer refunds or returns?
No. To prevent product tampering, all sales are final and we do not accept refunds or returns. If an item arrives damaged or defective, please contact us within 48 hours with photos and your order number so we can assist. This does not affect your statutory rights.

Products & Stock

Are your cards authentic?
Yes. We only sell factory-sealed products and authentic singles sourced from verified distributors and trusted suppliers.
How often do you restock?
Popular products are restocked as soon as possible. Join our newsletter or follow our social channels for restock alerts.
Can I request a specific set or product?
Absolutely. Send us your request via the Product Request form and we’ll try to source it for future drops.

Exclusive Subscription

What is the exclusive subscription?
Our subscription lets members secure products in advance for upcoming releases. We set aside a limited allocation for subscribers before public sale.
What are the benefits?
Priority access to select releases, reserved allocations during high-demand drops, early restock notifications, and occasional member-only products or bundles.
How do I join or cancel?
Join via the Subscription page (link on our menu). You can cancel anytime from your account settings before the next billing date.